POLICIES
TERMS OF USE
These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Website” or “We” or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or "Your" or "Buyer" or "Customer."
If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
DATA PROTECTION
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.
The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our services. Other personal data, including your name and address, is only required if you are ordering goods.
An external, PCI-compliant payment gateway (Razorpay) handles all credit card payment transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
CONTACT FORM
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
General Terms and Conditions
Pricing & GST: Prices are subject to change without notice. GST at 18% will be charged on the final amount after discounts.
Payment Terms: All orders require 100% advance payment. Goods will be dispatched only after payment is received.
Order Confirmation: Orders are confirmed upon receipt of payment. Any changes to orders should be communicated promptly before dispatch or before tax invoice generation.
Once confirmed, customized products cannot be canceled or returned.
Product Availability: All products listed in this catalogue are subject to availability. In the event that a product is out of stock, customers will be notified, and an estimated delivery time between 30-60 days will be provided.
Shipping & Delivery: Delivery charges may apply for out-of-city orders.
Risk of damage or loss is transferred to the customer once goods are dispatched.
Returns & Warranty: Defective products can be returned within 7 days of receipt for an exchange or refund. Warranty covers manufacturing defects, excluding misuse or improper installation.
Returns for non-defective products are not accepted unless agreed upon by the company and are subject to restocking fees.
Installation: Installation services are available at an additional cost and must be performed by qualified personnel.
Product Use: Customers are advised to use the products according to the manufacturer’s guidelines. The company will not be held responsible for any misuse or improper installation.
After-Sales Support: Technical support is available for troubleshooting product-related issues.
Any service visits for installation or repairs may be chargeable.
Liability: The company is not liable for any indirect damages. Liability is limited to the product cost.
Force Majeure: The company is not responsible for delays or failure in delivery due to unforeseen events like natural disasters, strikes, or government regulations.
Changes: Terms and conditions may change at any time. Any updates will be communicated to customers.